How do I reset the password on an entity account?

Overview

Entity account managers can reset the password on their entity account by visiting the OIT User Services portal at oitportal.uah.edu. In order to change the entity account password, you’ll need to know the Charger ID (AKA "LDAP ID") of the account.

Click a link below to jump to a section.

• I Know the Current Password
• I Don't Know the Current Password
• Troubleshooting Help

I Know the Current Password

If you know the current password for the entity account, you can follow the steps below to change it.

1. Visit oitportal.uah.edu.
2. Log in using the entity account's LDAP ID and current password.
   • The "LDAP ID" is the same as the Charger ID. It's also the first part of the entity account's email address.
   • For example, the LDAP ID for mygroup@uah.edu would be mygroup
3. Click My Password(s)
4. Enter the new desired password in the fields provided, ensure both Charger Account and Google Apps @uah.edu are selected, and click Change now

The next time you log into the entity account, you will be able to use the new password.

I Don't Know the Current Password

Entity account managers can trigger a password reset on an entity account at any time via the OIT Portal. To do so, follow the steps below.

1. Visit oitportal.uah.edu.
2. Log in with your own Charger ID and password.
3. Click Accounts.
   • If you don't see an Accounts tab, refer to the next section for troubleshooting information.
4. Click Manage My Accounts.
5. Select the entity account from your list of managed accounts.
   • You can use the Name contains or ID contains fields to search through your list. In this case, the ID refers to the Charger ID/LDAP ID of the entity account.
   • If you can't find the entity account in your list, refer to the next section for troubleshooting information.
6. Select Email new password to me as well to ensure you receive an email containing the new, randomized password, then click Reset Password. Additional steps are required to ensure the password is also changed in Google.
7. Log out of OIT Portal and retrieve the new password from your UAH email.
8. Visit oitportal.uah.edu once more and log in as the entity account. Use the entity account's Charger ID/LDAP ID and the randomized password you received via email.
9. Click My Password(s).
10. In the fields provided, enter your new desired password, make sure both Charger Account and Google Apps @uah.edu are selected, and click Change now.

The next time you log into the entity account, you will be able to use the new password.

Troubleshooting Help

I don't see an Accounts tab

If you don't see an Accounts tab in the OIT Portal, consider the following:

• Are you the official manager of the account? Only account managers have access to the Accounts tab in OIT Portal.
  • If you don't know who the official manager of the entity account is, please contact the OIT Help Desk.
  • If you should already be listed as the official manager of the entity account, please contact the OIT Help Desk with confirmation from the department head associated with the entity account.

My entity account didn't show up in the search results

There are a few reasons why an entity account might not appear in your search results in the OIT Portal:

• Did you use the entity account's Charger/LDAP ID? Using an email alias will not return accurate results. 
  • If you do not know the Charger/LDAP ID of the account, please contact the OIT Help Desk.
  • Note that you don't need to enter the full Charger ID; you can enter just part of it to perform the search.
• Are you the official manager of the account? Only managers of the entity account have permission to change its password.
  • If not, you will need to contact the official account manager to change the entity account password. If you don't know who the account manager is, please contact the OIT Help Desk.
  • If you are approved to replace the previous account manager, please contact the OIT Help Desk with approval from the department head associated with the entity account.

Still Need Help?

If you need help completing these steps or experience an issue along the way, please contact the OIT Help Desk.